FAQ

*For inquiries about order, payment, delivery, order and other product esquires, feel free to contact us by Whatapp +852 68022248 & IG Inbox *

1) Is it in stock?
No, all require a reservation.

2) Any face-to-face delivery?
All goods are mainly shipped by SF Express (regions include all areas covered by SF Express)^, no face-to-face delivery.
^Free shipping to Hong Kong and Macau on orders over $1000

3) How to pay?
Orders can be paid in the following ways. If any uncompleted order or payment within 24hours, the order will be cancelled.
- Credit Card: VISA/ Master/ Paypal (Include: TAP & GO)
- Alipay
- FPS: 003 Standard Chartered Bank | Sankini Company Limited | 47414540406)

Shipping reference:
*Hong Kong to Hong Kong: 1kg = Hkd$30 2kg = Hkd$42
*Hong Kong to any part of Taiwan: 1kg = Hkd$65 2kg = Hkd$97
*Hong Kong to Singapore/Malaysia/Korea: 1kg = Hkd$159 2kg = Hkd$206
*Hong Kong to America: 1kg = Hkd$334 2kg = Hkd$416
*Shipping fee will be paid by customers.
[Please make sure to fill in the information and order information correctly, the shipping fee will not be refunded.]

4) When will the goods arrive after payment?
7-14 working days from the payment completion date. Any delays will be notified individually.

5) Are there any promotions?
Register as Sankini members and follow Sankini on Instagram! We will always have spontaneous promotions every month! Stay tuned!

6) Can I change the order after placing it?
All paid orders cannot be changed.
*Suggest to inquire with us before placing an order.

7) Can the product be returned or exchanged?
All items are non-refundable.
* Sankini will do our best to give customers the size reference, the customers can make their own decisions.
* Notice that everyone's body is different, please consider carefully before purchasing.
*Please confirm the product, size, color and quantity before ordering.

8) What should I do if I receive a product that is inconsistent, damaged or defective?
Please contact with SANKINI within three days after arrival, keep it brand new and we will arrange a replacement as soon as possible, yet no refunds policy. In case of overdue situation will not be accepted.
*The products will be affected the brightness of shooting and the screen display. Hence, the differences will be counted as defect.
*White clothes will turn yellow due to pool chlorine, water pollution and sweating/sunscreen. Please pay attention before purchasing.


9) Do swimsuits/Sports Bra have chest pads?
Yes, both SANKINI swimsuits and sports Bras come with chest pads.

10) How to handle swimsuits properly?
Regarding the way of washing and maintenance of clothes,suggest to wash them by hand on the reverse side to maintain the shape of the products.
*Do not use hot water or bleach when washing